Sales Support Administrator
Are you a proactive, customer-focused individual looking to make an impact in a dynamic team environment?
My client is recruiting for a Sales Support Administrator, where you'll play a key role in supporting their sales operations and ensuring our customers receive top-notch service. This is an exciting opportunity to grow your skills and be an integral part of their success story.
Work independently while enjoying the support of a collaborative team. You'll receive comprehensive training, including on the SAP system, directly from our Sales Office Manager. This office-based role offers a work schedule from 8:30 am to 5:00 pm, with a 1-hour lunch break, and 28 days of holiday and paying £24,000pa
Sales Support Administrator Responsibilities:
Customer Engagement:
- Be the first point of contact for customer calls, providing quick and effective resolutions.
- Address and solve customer queries related to invoices, deliveries, and other issues, ensuring a high level of satisfaction.
Order and Specification Management:
- Accurately compile specifications and maintain company records.
- Process customer orders, quotations, and invoices with precision.
- Work closely with the Operations Director and Production Department to verify accurate lead times for orders.
Sample and Artwork Coordination:
- Ensure timely dispatch of manufactured samples and manage follow-ups efficiently.
- Oversee artwork requests, liaising continuously with customers and the Production Department until approval is secured.
Building Customer Relationships:
- Foster and maintain strong relationships with existing customers, offering expert advice and assistance to secure and grow profitable business.
- Regularly reach out to customers via phone and email to prompt for new orders, provide quotes, and ensure their needs are met.
Product Knowledge and Quality Assurance:
- Develop a deep understanding of our full product range, including materials and presentations.
- Adhere to and be knowledgeable about all relevant sections of the company's Quality Manual and operating procedures.
General Duties:
- Perform additional tasks as needed to support the team and company objectives.
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