Welcome to Lomond Investment Management, part of Lomond, the UK's leading network of lettings and estate agencies. Uniquely positioned to be able to draw on the local experience of our national network of over 60 branches, together with asset and property managers, Lomond Investment Management provides an account-managed single point of contact service for developers and investors in the build-to-rent, single-family housing, lettings, and offshore markets, irrespective of portfolio size and geographical location.
With our team's extensive industry expertise and local knowledge, we're here to redefine expectations in our sector and lead the way for change.
Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Client Manager. This is a full-time, permanent position located in our Manchester or Derby office. You'll enjoy a standard workweek of 37.5 hours, Monday to Friday, 9am to 5.30pm. The salary ranges from £28,000 to £35,000 depending on experience.
Responsibilities and Deliverables:
- Ensure the operational performance of the property management team meets and exceeds client expectations across the portfolio of properties.
- Act as the main point of contact and ambassador for clients, aligning their interests and culture with Lomond and ensuring exceptional service delivery.
- Develop and maintain meaningful relationships with clients to better understand their needs and provide a high standard of service.
- Drive a customer-centric approach to operational management
- Conduct property inspections to ensure quality service delivery and manage stakeholders' expectations.
- Identify and capitalise on asset management and value-add opportunities across the portfolio.
- Ensure periodic reports are submitted and presented in accordance with the PMA.
- Lead, manage and mentor the property management team.
Required Qualifications, Skills, and Experience:
- Commercially astute with previous experience managing residential portfolios.
- Demonstrated leadership skills and emotional intelligence in leading multidisciplinary, high-performing teams.
- Capable decision-maker with a proactive attitude and problem-solving abilities.
- Knowledge and experience in property mobilisation.
- Risk management experience, operating within a regulated environment and effectively managing risk.
- Sound understanding of property, facilities, and estate management sector, with expertise in landlord and tenant relations, asset management, leasing, and property management.
- Ability to handle complex and varied workloads in challenging situations.
- Strong property and leasing knowledge, including legislation relating to residenital property management.
- Excellent influencing and change management skills.
- Highly motivated self-starter with a drive to achieve results.
- Approachable, empathetic, diplomatic, and a good listener.
- Good networking and stakeholder management skills.
- Strong Excel and presentation skills.
Note: This job description provides a framework for the role but is not exhaustive and may be subject to change to meet evolving needs or circumstances.
At Lomond, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.
Here's what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers, and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We've got you covered with that important pension pot.
- We'll support your professional development by funding your professional qualifications so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Lomond, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Join us and experience a workplace that truly values you. Apply today!