Join Our Inbound Call Centre Team in Edinburgh City Centre!
Are you a friendly, motivated, and customer-oriented individual? Do you want to make a difference in your local community while earning a competitive wage? Look no further! We have an exciting opportunity for you to join our Local Council's Inbound Call Centre team.
Position
: Inbound Call Centre Representative
Hours
: 36 hours per week
Shifts
: Monday - Friday, 08:30 - 17:00
Location
: Edinburgh City Centre
Duration
: Temporary, ongoing
Pay
: £12.81 per hour
Immediate Start
Team
: General Enquiries
Why Choose Us?
- Meaningful Work: You will be the first point of contact for residents in our beautiful city, assisting them with their inquiries, concerns, and requests. Your work will directly impact the lives of our community members.
- Convenient Location: Our office is located in the heart of Edinburgh City Centre, making it easily accessible by public transportation.
- Stable Hours: Enjoy a consistent 36-hour workweek from Monday to Friday, allowing you to maintain a healthy work-life balance.
- Competitive Pay: Earn a competitive hourly wage of £12.81, with opportunities for advancement and pay increases.
- Team Collaboration: Join a friendly and supportive team that values teamwork, professional growth, and excellent customer service.
- Immediate Start: Begin your rewarding career with us right away!
Responsibilities:
- As an Inbound Call Centre Representative, you will:
- Receive and handle inbound calls from residents seeking assistance and information.
- Provide courteous and efficient service while addressing their queries and concerns.
- Maintain accurate records of customer interactions and follow-up as necessary.
- Collaborate with colleagues to ensure prompt resolution of inquiries.
- Uphold our commitment to excellent customer service.
Requirements
:
To succeed in this role, you should:
- Have excellent communication and interpersonal skills.
- Be computer literate and able to navigate software systems.
- Possess a customer-centric mindset and a desire to help others.
- Be reliable, punctual, and a team player.
- Previous customer service experience is a plus, but not required.
If successful, you will be required to obtain a Basic Disclosure check at a £25 cost to yourself.