Our client, a leading Property Management company, is looking for a proactive Administrator with great customer service skills and the ability to work to a fast pace.
You'll be at the forefront of ensuring smooth property operations by managing key activities, resolving customer queries, and collaborating with internal teams.
Key Responsibilities
- Ensure all tasks are completed on time, working closely with internal teams to implement necessary improvements for seamless operations.
- Take full ownership of your work, ensuring first-time resolutions to customer queries and issues.
- Complete all activities assigned by the Team Leader, managing tasks to ensure timely progression.
- Build strong relationships across departments to quickly resolve issues and deliver exceptional service.
- Support the management of team mailboxes, ensuring queries are answered promptly and effectively.
- Maintain and update internal databases accurately, ensuring all documentation is stored securely and confidentially in line with GDPR regulations.
Skills and Experience:
- Proven experience in delivering outstanding customer service, always striving for first-time resolution.
- Confident, articulate communicator in both verbal and written forms, capable of building relationships with clients and colleagues alike.
- Demonstrable experience handling issues effectively, approaching problems with a creative, resolution-focused mindset.
- Comfortable working independently, yet equally effective as part of a larger team.
- Ability to prioritise tasks, manage time efficiently, and remain resilient under pressure.
- Excellent IT skills, with a good understanding of social media and the latest technology.
By joining the team, you'll be part of a forward-thinking company with a focus on innovation and excellence in property management and a collaborative team environment, and the chance to contribute to a company that values its employees and customers alike.
Office based, Monday to Friday, 9am - 5pm.