Customer Centre Call Handler - Cadent Gas
About Us
Cadent Gas is at the forefront of shaping the future of UK energy. With a clear roadmap and commitment to net zero targets by 2050, Cadent is making a difference through innovation and new ways of working. We put our 11 million customers at the heart of everything we do.
Role Overview
As a Customer Centre Call Handler, you will play a crucial role in ensuring a first-class experience for our customers. Your key responsibilities include:
- Taking incoming Gas Emergency line calls and ensuring safe and appropriate resolutions.
- Creating work orders based on customer calls.
- Demonstrating excellent customer service techniques and full engagement.
- Building strong relationships with your team and other stakeholders.
- Contributing to continuous improvement by adhering to standard operating procedures.
Assessment
You'll attend an assessment center at Pilot Way on either Friday, 7th June, or Thursday, 13th June. The assessment includes a site tour, call listening, and a role-play assessment.
Why Join Us?
Be part of something big! Help shape the future of gas for generations to come. Our site offers free on-site parking (including 67 electric vehicle charging points), chill-out areas, a coffee bar, an onsite restaurant, and a fully equipped gym—all free to use. We also provide a wide range of health and well-being services, engagement activities, and employee support groups.
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Requirements
We're looking for individuals who:
Actively listen and communicate confidently. Make accurate decisions under time pressure. Have experience with computer systems. Empathize with customers in various circumstances. Are willing to learn and develop.
Role Details
Start Date: Monday, 1st July Pay Rate: £15.04 per hour Payroll: Weekly (one week in arrears) Contract Type: Temporary assignment via Reed Talent Solutions Shift Pattern: Rotating shifts (7am to 3:30pm, 2:30pm to 11pm, with 3 days off as rest days) Location: Pilot Way, Ansty Park, Coventry, CV7 9JU Onsite/Remote: Full-time onsite role Assignment Duration: 12 months (potential for extension) .