An established and ever-growing company are currently recruiting for an Administrator. The Administrator role involves scheduling engineers, effectively dealing with customer issues and enquires alongside providing administrative support to the wider team.
- Salary: Up to £28k and benefits including company pension contribution, gym membership scheme, private healthcare, and annual bonus
- Hybrid role - 2/3 days office based
- 37.5 hours P/W
Administrator responsibilities:
- Managing and scheduling the engineers for all service delivery including on-site, virtual, and other visits
- Responding to incoming calls and emails, ensuring these are actioned or forwarded on as appropriate
- Communicating with customers and staff verbally, digitally and in written format regarding planning, organising and scheduling services
- Using the in-house CRM create, manage, and schedule work orders
- Liaising with internal staff to request required parts
- Planning, coordinating, administering, and organising service appointments
- Completing administrative actions and regularly communicating with the supply and logistics department
- Working to KPI's, focusing on optimising travel time, location, and customer requirements
- Organising and coordinating all services staff workload, with full communication and confirmation to customers and internal staff
- Creating relevant work orders for staff using the in-house CRM
- Escalating customer issues where required
- Ensuring service level agreements are upheld
- Carrying out general administrative functions as required
- Providing support/cover for other staff members as required
- Monitoring stock levels and ordering equipment
Administrator skills/competencies:
- Previous experience in a similar role desirable
- Proficient in Microsoft Word, Excel, and Outlook
- Excellent communication and organisational skills
Apply today!