Customer Success Manager
Manchester
Up to £40,000
We're looking for an Customer Success Manager to join an industry leading organisation that are going through a period of growth due to continued success!
This company creates solutions that help their clients better connect with the communities they serve, using Data Science, ML and AI technologies to create positive customer engagement in the most efficient & effective way possible- addressing significant challenges within this space.
We're looking for someone who has experience working within a Housing Association environment rather than Software so that you can be an SME for your customers.
Within a collaborative, people centric team and a company that has a clear vision & passion for what they do - now is a really exciting time to come on board and make a massive difference.
You'll be key in ensuring that customers are successful, lifelong advocates of their services, ensuring the quality and timely delivery of projects
Key Responsibilities:
- To deliver projects within agreed project implementation time lines
- To build excellent customer relationships
- Full ownership of the implementation of all new customer solutions, including managing the delivery of responsibilities in other departments
- To manage the delivery of changes to agreed scope, time line and budget
- Be able to consult and have strategic influence on said solutions and product.
- Full ownership over operational customer touch points, be the main point of contact
- Identify key stakeholders and provide further value to their solutions.
This is a fantastic opportunity to join an industry leading and innovative organisation where you will be instrumental to their growing team!
Based in Manchester you must be a commutable distance from their offices for 2-3 days a week
Click apply or email for more details!