Reed Business Support Lancaster are working exclusively with our client, to support them in the recruitment of a Business Support Assistant to join the team in this newly created role.
Our client are seeking a proactive and organised Business Support Assistant to work closely with the Business Support Manager, providing essential administrative assistance across various business processes. This role is integral to the smooth operation of their claims management and requires occasional travel to other sites, so a full driving licence is essential.
Day-to-day of the role:
- Manage and process claims in a timely and accurate manner, ensuring internal claim reporting systems are up to date.
- Negotiate claim settlements and manage disputes effectively.
- Assess the validity of claims documentation and ensure all claim documents are completed, processed, and reviewed accurately.
- Handle claims enquiries, providing prompt and accurate responses.
- Identify and suggest potential process and procedural improvements.
- Support other departments with claim-related queries.
- Maintain up-to-date knowledge of all current laws, regulations, and best practices related to claims processing.
- Generate reports on claim statistics, monitor trends, and assess the frequency of incidents.
- Liaise with different departments and customers daily, in person, via telephone, or online platforms.
- Assist in the review and maintenance of CCTV systems.
- Deputise in the absence of the Business Support Manager.
- Carry out general administrative tasks such as scheduling meetings, note-taking, answering the telephone, etc.
- Perform other duties as assigned, which will be reasonable in relation to the post holder's skills and abilities.
Required Skills & Qualifications:
- Proven experience in an administrative role.
- Excellent organisational and time management skills.
- Strong negotiation and dispute resolution abilities.
- High level of accuracy and attention to detail.
- Good communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Proficiency in using office software and claim reporting systems.
- Full driving licence required for occasional travel to other sites.
Benefits:
- 25 days annual leave + bank holidays.
- Company pension scheme.
- Company sick pay scheme.
- Opportunities for professional development.
- Supportive team environment.
- Travel opportunities to other sites.
- Hybrid working after probationary period is completed.
This role is available for an immediate start, so apply now to have the chance to be considered for this exciting opportunity.