Job Title: Field Based Infrastructure Engineer - London - Microsoft Tech Stack (Azure, O365 & Intune)
Location: London
Job Type: Full-time - Fully on site
Salary: Up to £40,000
Concept Resourcingare currently working with a client who are a dynamic and innovative organisation specialising in providing comprehensive technical support services to our clients. We are seeking a Field Support Engineer to join our team and contribute to the success of various IT projects, incidents, and user support requirements.
Job Description: As an Infrastructure Engineer, you will be responsible for delivering technical support for IT projects, incidents, and requests. Your primary responsibilities will include:
Key Responsibilities:
- Provide advanced technical support and guidance, with a focus on Microsoft technologies, to end users, colleagues, and clients, ensuring timely and effective problem resolution.
- Offer proficient technical support across a wide range of Microsoft technologies, including Microsoft Intune, Azure, Microsoft 365, Office 365, customised client software, and hardware/software solutions.
- Manage the complete IT hardware lifecycle, including procurement, replacement, packaging, and meticulous asset record-keeping, particularly within the Microsoft ecosystem.
- Collaborate within a multidisciplinary team to deliver comprehensive technical support at main client locations, with an emphasis on Microsoft solutions.
- Maintain detailed technical documentation, including asset information, system configurations, and troubleshooting procedures, especially pertaining to Microsoft technologies.
- Own and manage assigned tickets, ensuring efficient and systematic problem resolution through a robust tracking system, with a specific focus on Microsoft tools and platforms.
If you're passionate about working with cutting-edge Microsoft solutions and are eager to be part of a team dedicated to technical innovation, then we invite you to explore this exciting opportunity our client has to offer.