Are you ready to lead the IT services and supplier relationships for the General Pharmaceutical Council (GPhC)? This is a fantastic opportunity to play a pivotal role in managing our IT operations, ensuring seamless service delivery, and supporting our mission to uphold the highest standards in pharmacy practice.
Closing date: 6 September 2024 (11.59pm)
Interview dates: First stage: Virtual interview w/c 16 September
Second stage: In-person interview w/c 23 September
Salary: £75,000 - £81,000 per annum, depending on skills and experience, plus benefits
Hours: 35 hours per week, from 9.00 to 5.00, Monday to Friday
The Role
This role owns the IT services, suppliers, and budget for the GPhC's day-to-day operations. The job holder is accountable for IT contract strategy and management, including negotiations and service level agreements. You will manage relationships with key suppliers and internal stakeholders, ensuring a consistent touchpoint with GPhC IT. Additionally, you will stay abreast of industry trends and best practice in supplier management and IT procurement.
This role is subject to a basic Disclosure and Barring Service (DBS) check as part of our pre-employment due diligence.
The successful applicant will:
- Manage supplier relationships: Oversee the contractual relationships with approximately 80 IT operational suppliers, ensuring compliance with UK legislation and GPhC financial and procurement policies.
- Drive performance excellence: Champion supplier performance by producing monthly performance reports, addressing service risks, and implementing improvement plans where necessary.
- Navigate risks with precision: Collaborate with procurement colleagues to identify, assess, and prioritise risks associated with IT suppliers, conducting thorough due diligence to evaluate risk profiles.
- Own the Budget: Manage the IT operational budget (circa £2m), tracking costs and making sure any service changes are accurately reflected.
- Champion service continuity: Manage and communicate service outages, working with suppliers to resolve issues swiftly, whilst conducting root cause analysis for major incidents to implement lasting improvements.
- Collaborate with stakeholders: Engage with stakeholders to align IT services with business needs, serving as the primary point of contact for key business stakeholders to ensure expectations are met.
- Have an unwavering commitment to equality, diversity, and inclusion.
Benefits when joining our team
- 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
- A choice between two pension providers: NHS England pension scheme or Standard Life.
- Flexible working arrangements.
- Career breaks and sabbaticals.
- Private medical insurance, life assurance, season ticket loan, bike loan and many more.
About the GPhC
We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.
Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.
Following the Covid-19 pandemic, we have adopted a hybrid working approach which combines office and home working. Staff are predominantly home-based and office attendance depends on the nature of the role and the requirements of the team.
We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.
Applying for this role
If you feel you have the required experience and skills and would like to join us, please complete our application form, including the supporting statement section explaining how you meet each of the criteria for the role, and where you found out about this vacancy.
Please note that applications without a supporting statement will not be considered.
Please consult the knowledge and skills section of the job description document to help you prepare your application.
We welcome applications from all sections of the community
We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.