**Primary Details
Time Type: Full time Worker Type: Employee
The opportunity
Following sustained and continued growth plans, we have a newly created and unique opportunity as an Underwriting Operations Officer within our Service Excellence team and wider Operations function here at QBE.
This role will be pivotal to supporting the delivery of the transformation landscape across Underwriting & Operations in order to drive consistency across Portfolios, minimise impact and maximise benefits of change implementation.
This an exciting opportunity for individuals looking to start or continue their career within the insurance industry, and who want to join a team of experienced and supportive colleagues.
Your new role
- Support the Service Excellence UW Ops Manager in the delivery of the Operations Change Plan.
- Own and drive specific initiatives within the Operations Plan.
- Liaising with business stakeholders to understand the current way of working, the challenges the team are facing and highlighting areas of potential improvement and brainstorming options.
- Supporting the progress of initiatives by aiding collaboration, progressing actions and troubleshooting issues that are preventing progress.
- Feedback back into the Operations Change Plan.
- Consistently challenge the end-to-end operating journey across all relevant Portfolios of business to improve its technical capability, operational efficiency, customer service and alignment across the P&L.
- Develop relationships with key stakeholders/business managers to fully support their change needs.
- Work closely with Underwriting Support Managers to ensure all concerns re-emerging risks or current change are understood ad managed through clear communication, training, collaboration etc.
- Work closely with Service Excellence Officers across international operations on aligned initiatives to ensure consistency wider than the P&L.
- Work in line with the consistent standards & best practice set by the Service Director.
About you
- Experience of working with and influencing stakeholders at all levels – internal and external.
- Relationship management skills.
- Able to use MS Office applications such as Word, Excel, Access, PowerPoint.
- Experience of working as part of a cross-functional team.
- Broad experience of working in commercial insurance/reinsurance operations (Preferred not required).
- People & Business Change management skills (Preferred not required).
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.
At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/).
Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include;
5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada
Employer of the Year 2022 Winner – Insurance Insider
British Claims Awards 2022 Winner - InsurTech Award
Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year
Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response
Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year
We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.
We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
ESG & Sustainability
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report (Link).