About The Role
You will be working Monday to Sunday, 07:00 to 19:00, 38 hours per week, on a permanent, full-time basis.
Main Purpose of the Role:
- Maintain a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel
- Manage a team of security and cleaners and support the lead soft service manager
- Protect our premises, assets and personnel while maintaining high visibility, presence to prevent all illegal or inappropriate actions
- The goal is to detect, deter, observe and report
Key Responsibilities:
- Staff training and development, using assignment instructions to train staff as part of continuous toolbox training as well as COSHH.
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Supporting SSM with cohesive training and development plans for security staff, including measures to motivate performance in order to achieve; effective conflict management, outstanding customer care, dealing with incidents effectively, emergency evacuations, essential communication and team building
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Control room relief and cover when required by management.
- Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures. Monthly security risk management reporting
- Overview of network communications between the security team, cleaning team, emergency services, tenants and stakeholders
- Ensuring compliance with centre policies, procedures, first aid, data protection, disability and other relevant legislation involving cleaning and security personnel
- Always taking initiative with minimal supervision by ensuring protective and preventative risk measures and controls are in place
- Maintaining environment by monitoring and setting building and equipment controls
- Maintaining organization's stability and reputation by complying with legal requirements
- Ensuring operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions and troubleshooting malfunctions
- Contribute to team effort by accomplishing related results as needed
- A strong, driven personality is essential with a flexible approach towards work
Skills and Experience:
- Strong communication skill, both written and verbal, written, drafting as well as other based reporting systems. With the ability to convey clear messages to various and diverse audiences
- Cultural awareness and an appreciation of diversity
- Strong training and development capabilities
- Strong stakeholder management Skills and ability to build relationships at all levels
- Excellent problem-solving abilities
- Flexibility and taking responsibility
- Ability to tackle and resolve conflict by dealing with problems from start to end resulting in a" win win" situation
- Compliance and maintaining proactive measures
- Excellent team management and leadership skills
Qualifications:
- SIA Certified
- CCTV Certified
Personal Requirements:
- Excellent communication skills
- Results driven, with a strong sense of accountability
- A proactive, motivated approach
- The ability to operate with urgency and prioritise work accordingly
- Strong decision-making skills, the ability to demonstrate sound judgement
- A structured and logical approach to work
- Strong problem-solving skills
- Excellent interpersonal skills
- Excellent attention to detail and accuracy
- A calm approach, with the ability to perform well in a pressurised environment
- A confident approach, with the ability to provide clear direction to your team
- Excellent managerial experience
- A strategic approach, with the ability to lead and motivate your team
About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.