Varied and interesting role for a person with previous experience of supporting a busy sales team. This company is growing and has a team of field sales reps who require admin support of various kinds. The role serves as a point of contact for existing and new customers, guiding them through every step of a sale, and helping resolve issues or concerns that customers may have, always focused on exceptional customer service. Key duties include:
- Ensure exceptional customer service by rapidly responding to queries.
- Support the field sales team by processing customer orders, quotations, proformas via email, phone, online and occasionally face-to face.
- Advising existing and prospective customers on product suitability and stocks status. Proactively suggesting alternative products where applicable.
- Assist with after sales information, liaising with purchasing, dispatch and accounts departments to ensure customer's orders are delivered on time.
- Assist with tender processes
- Proactive courtesy calls to customers to ensure their requirements are being met.
- Processing payments for customers.
- Maintain and update customer records.
The ideal candidate will have previous experience in customer services or a similar role, delivering exceptional customer service. You'll have strong organisational and administrative abilities, be pro-active and self-motivated and be a team player who can work independently.