We are pleased to be working with a well-established and multi-award-winning company who are looking for an Account Manager to join their team!
As part of this role, you will be responsible for managing clients over the phone and via email. You will play a key part between the Customer Service and Sales team, following up warm lapsed clients and continuing to build relationships already in place.
Although this position won't involve cold calling we are ideally looking for someone with experience when it comes to making outbound calls. If you have previously been working in a sales role but wish to step into more of an Account Management position then please do get in touch!
The role itself is fully office based in offices in Kings Langley, so ideally, you'll need to be able to commute to the area easily, they have parking on site and aren't too far from the train station.
Working hours are 9am to 5pm, Monday to Friday. We would also consider someone looking for part-time hours too. The salary for this role is paying up to £26K - £28K depending on candidate's experience. The company offer a number of fantastic benefits including subsidised gym membership, free on-site parking, increased holiday and more!
Responsibilities:
- Help to assure clients understand the benefits of the services offered.
- Speaking to warm/lapsed clients and maintaing/re-building relationships.
- Escalate challenging enquiries to the line manager (Sales Director or Operations Manager as required).
- Assures that all enquiries and business activities are recorded on Salesforce.
- Provide feedback and recommendations to the respective Client Relations Manager.
- Communicates with other departments as required.
- Adhere to Company policies and procedures.
Candidate requirements:
- Strong administrative, listening and communication skills.
- Self-motivated and results driven, a must.
- Previous experience in an Account Management or Sales based role.
- Ability to work well with time pressures in a constantly changing environment.
- Good time management, organisational and analytical skills.
- Accurate and timely data management skills.
- Flexible outlook and team player.
- IT Literate, proficient in using MS Office, Outlook and sales CRM systems.
- Display a positive attitude and willing to develop new customer service skills.
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.