Are you an experienced Office Manager with a passion for delivering outstanding support and service? Our client is seeking an enthusiastic and dynamic Office Manager to join their team.
As the Office Manager, you will play a crucial role in overseeing the Order Processing and Order Administration teams, as well as the Customer Service Department. Your exceptional organisational and communication skills will be key to keeping customers happy and ensuring efficient business operations.
Key Responsibilities:
- Efficiently address and resolve customer complaints/requests, maintaining a proactive approach
- Quote, process, and administer customer orders according to company standards
- Ensure timely and professional responses to customer inquiries via email and phone
- Collaborate with other departments to find effective resolutions for customer issues
- Mentor and motivate teams, conducting regular performance reviews and providing training opportunities
- Handle escalated customer issues and complaints, providing resolutions in a professional and empathetic manner
- Monitor and analyse customer service performance metrics, identifying areas for improvement
Requirements:
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Proficiency in customer service software and CRM systems
- Strong problem-solving and conflict resolution abilities
- High level of organisational and multitasking skills
- Process and structure driven
- Ability to work in a fast-paced environment and handle high-pressure situations
Benefits:
- Monthly attendance awards and long-service awards
- Pension and life assurance
- Health insurance
- Bank holidays and 22 days holiday per year plus extra holidays based on years of service
If you're ready to join a growing company, apply now!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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