Senior Block Manager

• Must be ATPI or AIRPM qualified
• 2 days on site, 2 days WFH and 1 day in the office
• Custimer service focused

This job posting is for a Senior Property Manager role in Block Management, focused on providing top-quality property management and customer service within a large, independent property services group in London.

Position Overview:

• Role: Senior Property Manager in Block and Portfolio Management
• Location: Wimbledon, London
• Reporting to: Director of Block and Portfolio Management
• Purpose: To deliver excellent property management service, build strong relationships with clients, and ensure properties are safe and well-maintained.
• 2 days working from home 2 days out on site/property inspections 1 day in the office.

Key Responsibilities:

1. Client and Customer Service:

• Build and maintain positive relationships with clients, leaseholders, tenants, and contractors.

• Use technology to manage and improve communication with customers.

2. Property Inspections and Reporting:

• Schedule and complete regular inspections to check that properties are safe and well-maintained.

• Report inspection results to clients and take action to address any issues.

3. Project Management and Budgeting:

• Work with contractors for maintenance projects, ensuring projects stay on budget and are completed on time.

• Coordinate with the accounts team to prepare annual budgets and CAPEX (capital expenditure) plans.

4. Financial and Administrative Tasks:

• Approve and process contractor invoices and prepare financial reports for clients.

• Organize annual general meetings (AGMs) for clients, and manage any billing or fee updates.

5. Compliance and Safety:

• Produce quarterly Health and Safety reports and manage important company documentation.

Qualifications and Skills Needed:

• Certifications: Must have either ATPI (formerly AIRPM) or MTPI (formerly MIRPM) certification.

• Experience: A proven background in block or estate management.

• Skills:

• Strong communication skills to build good relationships with clients and team members.

• Excellent organizational skills to handle inspections, projects, and financial reporting.

• Knowledge of budgeting, service charges, and financial analysis for effective reporting.

Work Culture and Values:

The company values teamwork, integrity, and continuous improvement. They seek someone who can bring fresh ideas while respecting the established processes, and who is committed to delivering high-quality service to all clients.

This role suits someone who has the property management expertise and a customer-focused approach, ready to contribute to a supportive and growing team in London.

Send your CV to