Job Title: Customer Care Administrator
Location: Fulwood
Salary: £23,500 - £25,000 (depending on experience)
Job Type: Permanent
Posted by: Agility Resourcing on behalf of our client, a leading flooring provider
About the Role:
Agility Resourcing is delighted to be recruiting for a Customer Care Administrator on behalf of our esteemed client, a leading flooring provider based in Fulwood. This is a permanent role with a competitive salary package ranging between £23,500 and £25,000 depending on experience. If you are a highly organised individual with excellent communication skills and a passion for customer service, we would love to hear from you.
Key Responsibilities:
- Logging Issues: Accurately record issues received from customers and builders, ensuring all details are logged and tracked efficiently.
- Customer and Site Team Coordination: Contact customers and site teams to arrange necessary works, maintaining clear and professional communication at all times.
- Liaising with Flooring Fitters: Work closely with flooring fitters to address and resolve any issues that arise during the fitting process.
- Invoice and Materials Management: Sign off on fitters' invoices and manage the return of materials from fitters, ensuring all documentation is accurate and up-to-date.
- Quotations: Prepare and send quotes for works required, ensuring all pricing and service details are communicated clearly and promptly.
Requirements:
- Proven experience in a customer service or administrative role, preferably within the construction or flooring industry.
- Excellent organisational skills and attention to detail.
- Strong communication skills, both written and verbal.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Benefits:
- Competitive salary between £23,500 and £25,000, dependent on experience.
- Opportunity to work with a leading flooring provider.
- Permanent role with career development opportunities.
Application Process:
If you are interested in this opportunity and meet the requirements, please send your CV to Agility Resourcing. For a callback or more information, contact Jamie Capper at Agility Resourcing in Preston.
Agility Resourcing is committed to equal opportunities and welcomes applications from all suitably qualified individuals. We look forward to helping you take the next step in your career.
Contact Information:
Jamie Capper
Agility Resourcing, Preston