The Summary:
You will work within the National Cyber and Technology broking and placement team, responsible for a portfolio of GB-based clients with opportunities to work on new prospects where appropriate. You will also support broking strategy and placements led by senior colleagues and fulfil the roles and responsibilities in an account handler capacity as is required by the team.
This role is within the National Cyber and Technology broking and placement team, part of the wider WTW GB Cyber and TMT practice.
The Role:
Client Relationship Management
- Draw on expertise within specialist technical teams within the BU and across the Group for clients as required
- Managing a portfolio of clients that renew their cyber insurance programme throughout the year, ensuring that the solutions delivered meet the clients' demands and needs and deliver profitable business
- Support senior colleagues with more complex placements to determine appropriate solutions, structure, price and placement strategies that meet the clients' demands and needs and deliver profitable business for a range of clients
- Accountability for client service and relationship development direct with individual clients and with specialisms across WTW GB
Broking
- Ability to understand a client or prospect's business, situations, opportunities, problems and key issues
- Negotiate placements with the insurance market
- Prepare and issue market submission emails to obtain quotations
- Completion of broking and Fair Market Appraisal system in real time
- Work with senior colleagues in determining appropriate solutions and structuring and pricing the deal for complex accounts
- Identify appropriate insurers and determine placing strategy in line with the broking protocol
- Participate in information gathering exercises with clients and prospects
- Participate in Insurer, client and wording discussions. Recording accurate meeting notes.
- Ensure ongoing compliance with WTW guidelines and procedures.
Placement Management
- Complete compliance processing of contracts as per FCA and contract certainty requirements
- Assist with loading of data into the relevant WTW Systems
- Support and deliver the end-to-end ongoing client service, adhering to standardised policies, procedures and service standards
- Support the BU in accurate budgeting, forecasting and tracking of revenue
- Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels
- Working with senior colleagues in the development of service plans that define the engagement and timing of engagement with the client
- Creating and finalising quotation and certificate documentation to be approved and issued
- Ensure adherence to Group policies, procedures and all regulatory requirements
The Requirements:
- Willingness to work towards ACII and cybersecurity qualifications as appropriate
- Delivering high levels of client service and broking in line with WTW operating procedures. Supporting timely client service delivery within the required performance metrics
- Building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
- Proactively develop technical knowledge and capabilities through Cyber "on-the-job" training and attendance of Insurer, Client and Wording discussions.
- Working alongside senior colleagues to develop broking techniques, strong negotiation and influencing skills
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.