Our client are recruiting for an Administrator to join their team. This is a permanent, full time opportunity working 8am - 5pm Monday - Friday (office based)
This role is within the Service team, and your role will include a variety of tasks to ensure a high standard of customer service is delivered at all times, supporting the delivery of business objectives.
Day to day activities include:
- Booking in pre-planned maintenance visits with assigned clients, working alongside the planner to ensure contracts are completed in a timely manner.
- Responsible for all repair works for assigned clients, ordering parts and confirming arrival of those parts, authorising supplier invoices, booking in dates (provisional dates if awaiting parts) and liaising with clients, suppliers and the planner.
- Manage emergency call out requests, ensuring clients are kept informed at all times and that our 4-hour response guarantee is met.
- Retrospectively calculate and issue costs for emergency call outs and issue to clients.
- Take responsibility for urgent remedial quotes following emergency call outs.
- Proactive follow up of all remedial quotes.
- Upgrade remedial quotes to live jobs
- Review and send all quotes from Estimators, supporting with queries.
- Understand the function of other team members around you to be able to cover for planned and unforeseen absences.
- Raising customer Permits for Booking in of works
- Answering Telephone calls, dealing with customers directly or passing to relevant dept.
- Actioning own emails, ensuring acknowledgement and response in timely manner.
- Any other task the organisation deems necessary, especially at busy periods.
Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with the GDPR Regulations, we are making you aware that in order to proceed with your application, we will need to contact you via email, telephone and/or text message. By submitting your CV to this vacancy, you are agreeing to Job Box Recruitment Limited holding your details in order to enable us to contact you with suitable positions. Details of our Privacy Notice and GDPR Policy can be found on our website or emailed across to you if requested.