Our Client, a strong brand in the area, are looking to add an Administration Assistant to support the Operations Team. This is a permanent role, which is office based Monday to Friday. The ideal candidate will bring with them enthusiasm and will be interested to join an expanding team and fast past environment.
The Role:
- Perform general administrative tasks, including data entry, filing, and document management.
- Assist in maintaining organised office operations and procedures.
- Handle Data in line with relevant legislation
- Manage and respond to customer inquiries promptly and professionally via email and phone.
- Resolve customer issues and concerns efficiently, ensuring a high level of customer satisfaction.
- Provide accurate information about products, services, and company policies.
- Collaborate with other departments to address customer needs and concerns effectively.
- Email Management:
- Monitor and manage email inboxes, ensuring timely responses and resolution of customer queries.
- Categorise and prioritise emails, directing them to the appropriate departments when necessary.
- Maintain a professional and consistent tone in written communications.
- Draft and edit emails, ensuring clarity and correctness in all communications.
- Assist in the preparation of reports, presentations, and other documents.
- Manage office supplies and equipment, ensuring availability and functionality.
- Collaborate with cross-functional teams to streamline administrative processes.
You Will Have:
- Strong attention to detail skills
- Highly organised
- Good administration skills
- Ability to multitask
- Have strong support skills
- Good Networking skills
- Good communication skills
- A team player
- Ensure that information provided to customers is precise and meets quality standards.
- Review and proofread documents to identify and correct errors before dissemination.