Summary As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
The Hours: 16 hours a week over seven days a week
The Salary: £11.64 per hour
Duration: Permanent role
Interview dates: Telephone interview - Wednesday 25th September. Face to face interview week commencing 30th September.
For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Here at Hanbury Hall you will be part of our amazing Visitor Reception team and you will work alongside our three Welcome & Service Assistants. As part of your role you will be a welcoming face to our visitors and help them start their experience and will work closely with our fantastic team of Visitor Reception staff and volunteers. We will support you every step of your journey by our Welcome Manager, who will be your line manager. They will guide you through your induction and make sure you have access to all training and development needs.
What you'll be doing
Day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
The working hours are 16 hours over 2 full days a week, with no set days, weekend working will be required. We will have a team of three welcome and service assistance all working 2 days per week and one welcome and service assistant working 3 days per week, all working closely with our Welcome Manager. The rota is planned a few months in advance and if things crop up we can be flexible.
Who we're looking for
We'd love to hear from you if you are:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.