At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.
We are looking for a Customer Service Advisor to support our Haven Knox Johnston team to deliver an excellent and comprehensive service in the administration of supporting clients purchasing cover from us, renewal and mid-term changes so that customers' needs are best satisfied through suitable cover and pricing. Your clients will be seeking support with their boat insurance.
Please note this is a full-time, permanent opportunity. You will be based in our Maidstone and ideally be onsite for 1 day per week on average.
Overview:
- Prioritise and handle all work promptly and accurately.
- Handle all queries in a professional manner and process effectively in line with service standards.
- Produce accurate and professional documentation.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
- Refer all queries that fall outside own experience, knowledge, and authority to senior staff.
- Issuing renewal documentation.
Knowledge:
- A minimum of 12 months telephony - customer service and administrative experience is required for this role.
Skills:
- Customer focused approach, with prior experience gained within a telephony-based service role.
- Accuracy and attention to detail with the ability to process work quickly and efficiently.
- Ability to prioritise work and meet deadlines.
- Good literacy and numeracy.
Qualifications:
- GCSE Maths and English (or equivalent).
- A levels (desirable).