Location: Birmingham, UK
Salary: £37,687 per annum, plus £1,680 car allowance
Our client is seeking a vibrant and proactive individual to fill the role of Customer Engagement Manager. This pivotal position requires someone with a passion for fostering community engagement, collecting and analyzing feedback, and championing the needs of our residents and customers. If you're ready to take on new challenges in a dynamic organization, we want to hear from you.
About Us: Our client is a leading provider of housing, care, and support services. Based in Birmingham, their mission is to build resilient and engaged communities where everyone feels empowered and included.
Key Responsibilities:
- Lead the Resident, Customer, and Community Inclusion Team to deliver comprehensive engagement programs across their housing, care, and support services.
- Stay abreast of housing legislation, regulatory requirements, and industry best practices related to customer engagement.
- Collaborate with stakeholders and residents to develop projects aimed at improving communities, while identifying and securing funding opportunities.
- Oversee a team dedicated to early intervention, engagement, and community safety initiatives.
- Provide regular performance reports and monitor progress against key performance indicators.
- Ensure the health, wellbeing, and safety of vulnerable individuals in accordance with safeguarding policies and procedures.
Requirements:
- Proven experience in customer engagement or community development roles.
- Strong knowledge of housing legislation and regulatory frameworks.
- Excellent communication and interpersonal skills.
- Ability to lead and motivate a team to achieve objectives.
- A proactive approach to identifying and implementing innovative engagement strategies.
Benefits:
- 34 days annual leave, with the option to purchase up to 5 additional days
- Birthday leave
- New Home leave
- Life assurance (3 x salary)
- Employee Assistance Programme
- Employee Wellbeing Programme
- Flexible working options
If you're ready to make a positive impact and contribute to our vision of vibrant, inclusive communities, apply now to join our client as our Customer Engagement Manager.