Right Now Group are currently working with an expert in time-critical aerospace operations based in Hounslow. Our client now requires a Logistics Coordinator (AOG) to join their fast-paced customer service/operations team focusing on Aircraft on Ground (AOG) operations.
Responsible for the management and optimisation of operational processes and ensuring an exceptional service for customers, the client requires a highly proactive professional with exceptional attention for detail and in-depth understanding of time-critical logistics, specifically in relation to AOG.
Duties and Responsibilities of a Logistics Coordinator (AOG)
- Ensure efficient and timely delivery of time-critical, aircraft on ground (AOG) shipments by closely monitoring day-to-day operations of key client accounts and acting as a primary point of contact for these accounts, providing exceptional customer service.
- Refine and subsequently implement operational processes, enhancing efficiency and reducing turnaround time.
- Resolve operational challenges and streamline workflows by close collaboration with muti-functional internal and external teams.
- Closely analyse data, identifying trends and any areas of improvement to be made in the logistics process.
- Communicate effectively and proactively with customers, providing real-time updates and addressing any enquiries and resolving any issues in a timely fashion.
- Play a key role in improving the customer experience by implementing strong feedback mechanisms.
The successful Logistics Coordinator (AOG):
- Will have a strong track record in AOG operations and customer-service with a focus on time-critical shipments.
- Highly analytical with excellent problem-solving ability.
- Strong communication and interpersonal skills.
- Works effectively in time-sensitive and highly pressured environments.
- Excellent knowledge in Microsoft suite and logistics software.
Benefits of Logistics Coordinator (AOG):
Package: Up to £45,000 p/a salary + Overtime + Pension + Holiday Hours: 4on 4off shift pattern, 6:00AM - 6:00PM
If this Logistics Coordinator role sounds like it could be for you, upload your CV today!