- Full-time office-based role Monday-Friday 9am-5.30pm
- Full range of benefits including pension, private healthcare, annual leave purchase scheme, season ticket loan, and more
- Must have some bridging loans servicing experience
- Excellent career growth
A motivated and detail-oriented candidate is sought to join this ambitious financial services organisation, ensuring the ongoing management of their customers' accounts including breaches of conditions. As a Loans Servicing Account Manager, you will be working within a team, supporting a portfolio of customer cases. This is an excellent opportunity to deepen you experience within the sector, with the ability to continue to grow your career long-term.
Day to day activities include:
- Being a customer liaison expert for a portfolio of cases, communicating with customers on loans to ensure redemption is on track
- Helping customers with the ongoing management of their account, including breaches of conditions
- Being the first point of contact for customers, helping them to solve any queries and offering support and solutions, as well as exploring forbearance
- Answering incoming telephone, letter and email queries, providing positive customer service
- Proactively contacting customers in financial difficulty to assess their options for repayment of their loan, ensuring full collections, redemptions and default loans policy is met
- Prepare and review redemption statements
- Managing a portfolio of customers through the arrears and breaches lifecycle, including receivership or legal repossession processes and complex litigation cases
- Monthly reporting and assisting with audits
- Adhering to internal customer service policies and regulatory requirements, FCA, PRA, Money Laundering, Prevention of Financial Crime and Data Protection
You will have:
- A background within bridging loans
- Experience in servicing, including arrears and collections
- Excellent written and verbal communication skills
- Be able to collaborate and support customers
- The ability to prioritise, take initiative, and work to deadlines
You will be entitled to a full range of company benefits including pension scheme, life insurance, private medical insurance and many others, as well as an excellent career path within the organisation.
Interested? Get in touch today!