?Social Media Community Manager. £25-30K. London - hybrid working.
This agency is searching for a Social Media Community Manager to work on multiple brands with their amazing team and clients. They are looking for someone who is ideally experienced in Community Management and/or Customer Service. This Social Media Community Manager role would be the perfect fit for someone who really enjoys - and are good at - customer service, and are happy to follow process to monitor and report on a number of different brands.
They are looking for an experienced Social Media Community Manager who's happy to work autonomously but appreciate process, and will expect weekly reports across all brands. If you think you have what it takes to act as the face and voice of client's brands and manage all community communications, we want to hear from you.
Responsibilities of this Social Media Community Manager:
- Daily management of DM inbox for multiple brands on multiple platforms, responding to
- messages within a committed time frame.
- Coordinate with client marketing teams to solve any customer service issues and
- questions.
- Regular check ins on all platforms to like, save, comment - ensuring SLAs are met.
- Community outreach, building relationships with industry professionals and/or
- Influencers.
- Source, respond and liaise with potential Influencers, providing their information to
- external agency.
- Monitor, track and highlight on competitors' activity.
- Confidence in providing quick and witty responses to comments received.
- Stay up to date with trends.
- Escalating any priority dialogue internally and to clients.
Qualifications for this Social Media Community Manager:
- Have exceptional oral and written communication skills.
- Bachelor's degree or equivalent
- 2+ years' in marketing, advertising or customer service-related role
- Tech-savvy and able to work the behind the scenes of the Meta business suite, TikTok, Instagram, Facebook, Twitter, and Pinterest
- You should be a 'people person' with great customer service skills and the ability to moderate online and offline conversations within our community, as well as drive outreach to engage with consumers and Influencers.
- Knowing how to diffuse difficult situations is critical, and be responsive but able to manage your own time.
If you believe you've got what it takes and want to work with some great people and amazing clients, we want to hear from you! Please get in touch quoting job reference ILS156