Claims Technician – Casualty/Liability
- Location: Glasgow, Hybrid
- Job Type: Full-time
- Salary: £24,000 - £26,000
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Experienced in Casualty/Liability?
We have an exciting opportunity with a leading Insurance company in Glasgow, who are looking for a Claims Technician to join the team.
This role is all about providing essential support to Casualty Adjusters and contributing to the efficient management of casualty claims.
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What will you be doing?
- Administer new claims, including receiving instructions, issuing acknowledgments, setting up files, and conducting risk screening and triaging
- Assist Casualty Adjusters with investigation and validation enquiries
- Manage the lifecycle of files to support diary management and proactive claims handling from initiation to conclusion
- Oversee Adjuster caseloads during periods of leave
- Liaise with insured parties, insurers, brokers, and other stakeholders to ensure optimum customer service and act as a point of contact when necessary
- Aid in the production of technical reports for Adjusters, ensuring compliance with professional standards and internal guidelines within agreed timescales
- Ensure time reporting and billing align with internal standards and systems
- Develop and run management information for both clients and internal use, including performance measurement and data integrity reports
- Uphold company standards in relation to all technical and operational policies and procedures, including data protection and information security
- Provide account management support as required
- Handle incoming telephone calls and resolve queries
- Manage invoicing and other ad hoc tasks as needed
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About you:
- Previous experience in an insurance or loss adjusting environment would be preferable
- Experience in a fast-paced office and/or administration environment
- Previous experience with some form of Casualty of Liability claims
- Good working knowledge of Word and Excel
- Strong relationship management skills
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Benefits:
- Competitive salary
- Hybrid/remote working arrangement
- Opportunity to work with a dynamic and supportive team
- Professional development and career progression opportunities
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Interested in finding out more? Click apply and we'd be happy to offer some more info.