FPSG have an exciting permanent opportunity for an Engineer to become part of a highly regarded 24/7 Support Service team at our Client's site in Central Scotland. This is your chance to become a key member of the shift Team in providing advanced, out of hours technical expertise, working with Solaris / AIX Servers round the clock, ensuring full availability through providing the highest level of support possible. We are keen to hear from Engineers with experience in optimising processes for improved efficiency, increasing customer satisfaction, whilst enhancing your own skills and those of the colleagues you will work closely with you're your shifts will see you and the other Engineers being responsible for working with customers through troubleshooting, monitoring and enhancing solutions, with a focus on customer experience. Strong Team working mentality is crucial, as all members of the Team work together to maintain Service Level Agreements and deliver against customer KPIs. This position will be based in Central Scotland and the shift pattern can be discussed at application stage to ensure this can balance well for all parties, as the Team provide full coverage on a crucial 24hr per day operation.
What does the role involve?
Delivering unparalleled customer service and being a reliable go-to for the organisation outside of core business hours. Your Team will be covering the emergency support hours, 24 hours per day, 7 days a week.
Providing remediation for security vulnerabilities highlighted by the compliance Team, you will also be supporting in DR tests across multiple virtual platforms.
You will organise your day to perform scheduled planned change work outside of core business hours & be involved with the setup, configuration, and support of both Linux & Windows servers
There's always opportunity to demonstrate your innovative side by sharing your ideas and contributing to the development of new & improved products.
There are a plethora of technologies you will love to get involved with, so learning new skills and ways to work with new technology & skilled colleagues is a constant opportunity in the role.
Essential Job Functions:
- Providing technical support in infrastructure services, responding to issues and assisting in tasks.
- Contributing to the implementation of infrastructure projects and assignments.
- Monitoring & troubleshooting infrastructure systems, ensuring reliability and performance.
- Working with the Team to enhance infrastructure effectiveness & address technical challenges.
- Supporting the development of infrastructure documentation, including incident logs and configuration records.
- Applying sound technical knowledge to address infrastructure-related challenges.
- Following established best practices & standards in infrastructure service delivery.
- Utilising technical skills to address infrastructure issues & incidents.
Basic levels of Qualifications:
- Minimum level of Bachelor's degree in a relevant field or equivalent combination of education and experience (Any higher levels of education in a relevant area are useful but not essential)
- Demonstrate relevant work experience in industry, with time spent performing in a similar role
- Proven experience in Infrastructure Technology analysis
- Proficiencies in Data analysis and Technical knowledge
- A continuous learner that stays abreast with industry knowledge & technology
Next Steps:
If this sounds appealing for your next career step, please send your CV over immediately to arrange for a call with FPSG to discuss your skills, experience & circumstances. We regret to advise that there are no Visa sponsorship opportunities with this role, and remote working is not possible due to the on-site need within the 24/7 obligations. Rewards packages are excellent, and the shift allowance & other earning potential all contributes towards a fantastic opportunity to work with a top, top employer in a welcoming & challenging environment.
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process