ICT Technical Analyst - Application Support
ICT Department
Career Grade E-G - £30,783-£50,109
Permanent
Police Headquarters
The ICT Department is integral in driving digital innovation, providing specialist capabilities, and developing and maintaining the core systems that enable Merseyside Police to function, supporting the delivery of the Community First Strategy and its commitments.
Working within the Technical Support Team in a third line position, this is an exciting opportunity to be a part of a dynamic and fast paced environment, supporting and developing the IT Application technologies and solutions that ensure high quality IT provision for the Force and the Community.
We are looking for a motivated individual with an analytical mindset and a genuine interest in technology, to deliver and develop both core and bespoke applications unique to the Force and/or the wider policing environment.
This is a career graded post and we would welcome applications from those at Associate (entry) Level to those seeking a more senior position (dependant on skills and experience). In return we offer an opportunity to develop your career in a diverse and supportive environment. Based primarily in a new purpose built modern location, with free on-site parking, gym, and wellbeing facilities, we also offer benefits such as agile and flexible working and access to a Local Government Pension Scheme.
Key Responsibilities (Job Purpose)
- Maintain and manage on premise commercial off the shelf (COTS) server based enterprise systems and applications.
- Technical delivery of new ICT applications
- Configure and support windows based application servers
- Manage interfaces and integrations for COTS systems
- Third line application server based incident and problem management
- Support and manage virtual server environments.
Knowledge & Experience (minimum requirements)
Educated to at least HNC/HND or equivalent in Computer Science or related subject and/or have equivalent experience in managing application system software.
Be able to demonstrate an understanding of how commercial off the shelf software applications are managed and maintained within an Enterprise environment.
Demonstrate the ability to support, administer, build and configure server based ICT solutions, services and technologies. Experience can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions, and/or virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).
Knowledge of information security, and the types of security controls used to mitigate security threats within solutions and services.
Have the knowledge to adopt and apply a modern standards approach.
The ability to identify and highlight technical problems and take ownership of problem resolution, consulting with specialists as appropriate to investigate patterns and trends.
The ability to use and select appropriate design standards, methods, and tools, and ensure they are applied effectively to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology.
Possess an understanding of system integration processes and the associated challenges in the design, build and testing of interfaces between systems.
A good understanding of different technologies and troubleshooting is expected with experience to identify root cause diagnosis and break down a problem into its component parts across different technological capabilities.
An awareness of scripting tools and software and the ability to write prototype code is desirable.