Digital Enablement Officer
We are seeking to recruit an individual who displays a flexible approach, excellent communication skills and is an effective team player.
Position: SIT40 Digital Enablement Officer
Location: Homebased, UK Nationwide, however, occasional travel will be required as part of this role (May include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week (flexible working available)
Salary: Circa £35,000 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance to where you live)
Contract: Permanent
Benefits: 25 days' annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 15 September 2024
Interview Date: To be confirmed
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
This role of the Customer Enablement Officer works as part of the Technology team to ensure that our people have the best experiences in their use of technology and that the technology is fit for purpose and meets the needs of the outcomes that our people want to achieve.
Key responsibilities include:
- Ensure that staff use technology in a way that gives them the best experiences.
- Help staff enable operations and processes using technology
- Support users in adopting changes to digital solutions & processes.
- Providing guidance to users on the optimal way to use our digital tools. Imparting knowledge to users on the appropriate techniques to accomplish their goals.
- Providing guidance to users on the optimal way to use our digital tools. Imparting knowledge to users on the appropriate techniques to accomplish their goals.
- Facilitating targeted workshops that involve specific delivery of knowledge sharing around current/new functionality in our digital solutions.
About You
You will have experience of:
- Good Experience working in a customer/business partner-facing role
- Some Experience of working in a technology delivery/support role
- Excellent interpersonal and collaboration skills to involve a diverse group of stakeholders - which is key to the role.
- Skilled at requirement gathering and problem-solving.
To fulfil the role, you must be resident in the UK and have the right to work in the UK
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter.
About the Organisation
When stroke strikes, part of your brain shuts down. And so does a part of you. That's because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
Everyone deserves to live the best life they can after stroke. And it's a team effort to get there.
The charity provides specialist support, funds critical research and campaigns to make sure people affected by stroke get the very best care and support to rebuild their lives.
The organisation is working to improve the diversity of the team. Because individuality leads to a richer experience for its people and better support for those affected by stroke.
People from all backgrounds are strongly encouraged to apply. And particularly applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help rebuild them and join the team.
The charity developed a bold new corporate strategy so that they can rebuild more lives after stroke and make a bigger difference to people's lives. To help deliver the strategy and make a real difference, we are looking to recruit talented people to a number of new roles.
If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
You may also have experience in areas such as Digital, Digital Marketing, Digital Service, Digital Media, Digital Experience, Digital Marketing, Digital Service, Digital Media, Digital Officer, Digital Marketing Officer, Digital Service Officer, Digital Media Officer, Digital Experience Officer.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.