Position: Project Support Officer
Location: Hybrid working - London Borough of Harrow, Forward Drive, Harrow, HA3 8NT
Employer: Pertemps Recruitment Partnership for London Borough of Harrow
Contract Type: Temporary ongoing
Hours: 36 hours per week, Monday to Friday 09:00 to 17:00
Rate: £16.86 per hour PAYE
Are you a proactive and motivated individual seeking an exciting role within the London Borough of Harrow? Join our growing team as a Project Support Officer, where you'll be integral to the daily administrative functions within the Housing Team.
Key Responsibilities:
1. Organise and Support Project Teams: Schedule meetings, prepare agendas, take minutes, and ensure completion of agreed actions. Manage and update project management documents such as the PID, Project Plan, and Risk Register.
2. Draft Resident Communications: Create newsletters, posters, personal letters, web pages, social media posts, and meeting notices. Ensure complex information on rehousing and housing development issues is easily understandable. Book meeting facilities within and outside the council.
3. Coordinate Resident Communication: Liaise between different service areas within Housing, such as Asset Management and Resident Services, and external bodies like contractors and stakeholders to ensure consistent messaging.
4. Run Consultation/Information Events: Organise events for specific projects, involving residents and councillors, to maximise attendance. Maintain up-to-date project information using various channels, including new web-based consultation platforms.
5. Resolve Issues and Complaints: Address customer and stakeholder issues, enquiries, and complaints, which may be complex and contentious, in a timely and effective manner.
6. Produce High-Quality Documents: Create documents with high accuracy and presentation standards, obtaining contributions from other council officers within agreed timescales.
Experience and Skills:
" Knowledge of Housing Development: Understanding the housing development process and the concerns of various resident groups.
" Customer Service Excellence: Strong grasp of excellent customer service requirements relevant to this role.
" Health and Safety Awareness: Awareness of health and safety issues in office settings, off-site locations, and during consultation events.
" Customer Service Experience: Proven experience in delivering good customer service.
" Data Handling: Experience in compiling, interpreting, presenting, and reporting accurate information.
" Effective Communication: Ability to communicate effectively with a diverse range of customers.
" IT Proficiency: Excellent IT skills, including proficiency in Word, Excel, PowerPoint, and databases, to present complex information in understandable formats.
" Record Keeping: Ability to make accurate records of meetings and events.
" Communication Skills: Strong communication skills for recording meetings, engaging with colleagues and residents, writing reports, and making presentations to various audiences.
" Organisational Skills: Excellent organisational skills to support a wide range of projects with varying complexity and delivery timescales.
About us
" For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.
" London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
" " The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting fpn
"