A Claims Advocate with solid legal based experience in Latin America, to deliver high quality Claims Service, ensuring that Key Client Outcomes are delivered to pre-defined service standards. The role will be conditional upon candidate having Spanish as their native language with good English.
Loss Negotiation & Client Management
- Ensure the prompt resolution of market-related loss issues and queries
- Ensure that all financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring
- Build constructive relationships and lead correspondence with Client and associated underwriters, third parties and service providers, under the guidance of more senior Claims Advocates, and with due reference to the Client Service Proposition initiative
- Immediate notification to insurers / reinsurers on receipt of advice of claim, responding where required
- Negotiate claims settlements with insurers / reinsurers, based on market knowledge, in order to minimise client loss (leading on contentious claims and with due regard to consequential loss)
- In the event of high profile claims, work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate
- Travel as required
- Support Sales team in conjunction with Claims Handlers by producing accurate and updated renewal information
- Work with FINEX Global colleagues to identify and capitalise on account penetration and cross selling opportunities within the client / prospect base
- Provide input on corrective action required to enhance process performance across Claims areas
- Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements
- Provide input to and reference the Willis Towers Watson Quality Index, as appropriate and required
- Provide input to more senior Claims Advocate on BU approach to Client Service Proposition by client stream
- Oversee the provision of accurate management information, as required
- Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register
- Participate in loss prevention and claims seminars, as required.
Equal Opportunity Employer
At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.