Sales Customer Service Advisor
- Annual Salary: £23k - £25k
- Location: Swindon
- Job Type: Full-time, Permanent
We are seeking a Sales Customer Service Advisor to join a reputable provider to the construction sector. This role is ideal for someone with office and customer service experience, who is proactive and enjoys working within a small, close-knit team. This position involves handling enquiries and processing orders, with a focus on maintaining our strong customer relationships, rather than cold calling or high-pressure sales tactics.
Day to day of the role:
- Take enquiries via telephone and email in a friendly and professional manner.
- Generate and process sales and purchase orders using our bespoke in-house system.
- Coordinate with the warehouse for the picking and dispatching of orders.
- Keep customers updated on the status of their orders.
- Reach out to customers proactively when a delivery is in their local area to offer additional stock.
- Collaborate with the team, providing support and assistance as needed to ensure smooth operations.
Required Skills & Qualifications:
- Previous experience in an office and customer service or telephone-based role.
- Excellent communication skills and the ability to go the extra mile for customers.
- A proactive approach to recognising opportunities to support our extensive customer base.
- Ability to work well within a team and contribute to a positive team environment.
- Familiarity with processing orders and using sales systems would be advantageous.
Benefits:
- Competitive salary range of £23k - £25k.
- 22 days annual leave plus bank holidays, with complete closure over the Christmas period.
- Annual bonus based on the branch's performance.
To apply for the Sales Customer Service Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role to