Salary: £31,839 - £36,901 per annum
Location: Hybrid/Croydon
Hours: 36 hours per week (2-week rota, details below)
Contract Type: Permanent
Are you committed to delivering excellent customer service?
If you have a proven track record in delivering positive outcomes for customers and an ability to manage customer expectations with excellent communication skills, then this could be a great opportunity for you to join our Customer Service Sales team.
With experience using telephony and CRM systems, you'll be responsible for delivering high-quality inbound and outbound services through various channels, including telephony, postal mail, email, web services, and self-service portals.
You'll take ownership of customer enquiries and handle them effectively, proactively, and positively, ensuring that accurate information is provided and that inquiries are managed efficiently in accordance with targets.
Using your excellent organisational skills and ability to prioritise your workload you'll carry out a range of administrative tasks whilst communicating with customers and liaising with colleagues as required. Looking after customers who are interested in purchasing a property, discussing options and providing them with accurate and helpful guidance will be at the forefront of your role. With experience working in a fast-paced or sales-related customer services environment, you'll be able to manage conversations and resolve concerns/complaints effectively and sensitively acting as the first point of contact where possible.
Proficient in using Microsoft packages, such as Outlook, Excel and Word, utilising a CRM system and telephony software, you'll work well within a team environment and demonstrate a professional and approachable attitude.
The Customer Service Sales team works on a 2-week rota between 08:30 and 19:30 Monday to Friday and alternate Saturdays 10:00 to 16:00.
If this sounds like an opportunity for you then please review the full role profile on our website before applying.
For further details on this vacancy, please click 'apply' or visit our website.
Closing Date: Tuesday 9th July 2024 at midnight.
This is a hybrid role with a base location at our offices in Croydon.
Candidates will be expected to work from the office at least one day per week.
Applicants must be able to travel across regions as required.
If we receive a high volume of applications, we reserve the right to close this advert early.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.