JOB TITLE – Homecare Coordinator
Report to:
Registered Manager - Salisbury
Introduction:
A vacancy exists within Retain Healthcare; we are a dynamic recruitment agency and homecare provider offering temporary and permanent recruitment solutions to healthcare establishments both public and private, and individuals within their homes. This role will include building relationships with local authorities, social care, and health community teams.
As a Care Coordinator, you will be required to ensure the smooth running of the CQC-regulated branch supporting individuals in their own homes, maintaining its excellent reputation. You will seek new opportunities and ensure that the care and coordinating team follow company policies as well as national and local guidance.
Requirements:
- Must hold a valid driver's license.
- Possess an NVQ3 in Social Care or be willing to undertake the qualification.
- Experience in a similar role within the healthcare sector is desirable.
What Retain Healthcare can offer you:
- The opportunity to work in an exciting, fast-paced, and growing branch with a dynamic team who have a wide range of skills, experience, and backgrounds to support your development.
- Career development pathways that are person-centered for you, with excellent training opportunities.
- Retain Healthcare is an outcome-focused provider of services. We will support you to achieve your career outcomes in a supportive and flexible way.
Benefits:
- Pension
- Bonus Potential
- Blue light card
- Lifestyle card
- Lease car scheme available
- Employee assistance program
- Your Birthday off
Main Duties and Responsibilities:
- To ensure the branch continues to grow and develop its homecare service.
- To ensure the team and the branch overall hit their weekly KPIs, covering areas such as the recruitment of new staff, number of packages taken on, and the development of our private funding customer base.
- Ensure that the coordinating team creates travel-effective rotas in advance and that customers have a consistent, high-quality service from people they know.
- Ensure the branch keeps effective relationships with the staff, has an understanding of their work requirements. Ensure the team rosters effectively, with skill matching to specific needs managed effectively.
- Report and record any safeguarding concerns to the Branch Manager.
- Attend training and expand your personal development. You will need the ability to use reflective practice, and ensure learning logs are completed so that lessons can be learned and improve overall service delivery for the branch.
- Meet and exceed realistic KPIs & targets.
- Always strive for outstanding service, ensuring our customers are looked after with a "there problem is our problem" approach.
- Approve and keep a record of holidays and ensure there are appropriate staffing levels to ensure capacity.
- Monitor sickness and absence of staff and work with staff to improve attendance where it falls below the expected standard.
- You will need to ensure that the homecare service works in an outcome-focused way that is person-centered to the individual customer. Ensure that support plans are written to a high standard and that risk assessments are carried out and reviewed in line with the company's policy. Mentor staff responsible for care plans and risk assessments on how this should be carried out.
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.