Microsoft Word - Sales Support Consultant - Role Profile.docx
Sales Support Coordinator
My client is a forwarding thinking insurance company who are looking for a new member to join their friendly team.
Key duties
Manage inbound calls to Sales Team
Support and manage renewal follow-up activity, including outstanding decisions and information requests
Manage general queries, supplier questionnaires and requests for information
Support the Sales Team in the recording and reporting of sales activity and outcomes
Liaise with other functions within the business to ensure effective communication, timely resolution, and the best customer experience and outcomes
Support sales projects and actively contribute to the continuous improvement of the sales process and function.
Knowledge
Skills
Numeracy and literacy skills
Organisation skills; ability to manage multiple demands
Strong verbal and communication skills (in particular via telephone)
Use of concise, clear and appropriate language
Listening and responding effectively
Reasoning and the ability to identify possible problems or stumbling blocks
Ability to manage conflict in a professional manner
Able to build rapport and successful relationships (internally and externally)
Empathetic; able to identify, understand and respond to different views
Work well as part of team
Benefits
Salary -£22,022.00 per annum
Office-based with potential to move to hybrid working upon completion of probationary period (usually 3 months
Working hours/benefits:
35 hours a week
Death in service 10x salary
Company pension scheme (auto enrolled)
Voluntary dental after completion of probationary period
PMI after 6 months
Performance-related bonus scheme (subject to bonus scheme rules re eligibility)
23 days holiday per year
For more information on this opportunity please call Charmaine