Reed are recruiting for a Operations Controller to be based at Stansted Airport. Working in a small tight knit operational team, the new Operations Controller will attend to all service needs related to private aircraft, catering to the needs of the Operators, Passengers, and Crews. You will come from either hospitality, retail or customer service and have proven customer service skills and basic administration.
Although full training will be provided for this exciting, fast paced and varied job, there are specific personal attributes that are vital to enable your success in this environment, these are hopefully phrases that are used to describe you;
- Calm with the ability to assess a situation before reacting in the appropriate manner
- Natural problem solver with excellent planning ability
- Comfortable working under pressure
- Exceptional customer service
- Confident
- Happy to muck in
- Excellent eye for detail
- Work under own initiative
- Team player
- Wants to offer VIP service, doing it better, making it shinier and being nicer than anyone else
As the new Operations Controller, your main duties are focused upon ensuring all is arranged for the aircraft schedule which include;
- Arranging all services for an arrival / departure
- Booking in and responding to handling requests
- Providing outstanding Customer Service to crew and passengers
- Organising Fuel
- Liaising with other suppliers
- Using CFMU for schedule updates
- Uploading Immigration documents to EGAR
- Crew pick up and drop offs
- Serving beverages
This Flight Operations Controller job is 4 days on/4 days off, working 12 hour shifts, 7.00am – 7.00pm so you must have a flexible approach to working hours to include weekends
You must hold a Full Driving Licence
Good computer skills are essential
All applicants will have previous experience in a customer service role either in hospitality, retail or customer service
What's in it for you;
- Salary £30k
- 28 days holiday
- Parking on site - Airport
- Pension
- Full training and development
To be considered for the role you will need to provide the following:
Full 5 years history that accounts for all periods of employment, self-employment, unemployment and education (any gaps over 28 days must be verified)
Valid photographic proof of identity e.g. passport or driving licence
Valid Visa/Proof of right to work for non UK and out of EU nationals
Proof of National Insurance No. (or evidence that you have applied for one)
Proof of identity and address (Utility bill, bank statement, etc.)
Acceptance of and willingness to undergo a Criminal Record Check (CRC)* and Airside Security Clearance
Where an individual has resided 6 months or more outside the UK in the last 5 years, the appropriate clearance must be obtained i.e. Overseas Criminal Record Check (OCRC) from the country of origin