Positive Employment is currently recruiting for a Housing Revenue Support Officer for our client a local government organisation based in Worthing.
The successful candidate will support the provision of a quality rent administration and information involving the accurate and timely management and processing of direct debits for our housing tenants.
This is initially a 4 month contract which may be extended for the right applicant. This role will be Hybrid working.
Duties and Responsibilities but not limited to:
- Administer the Direct Debit process, calculating payments and amending Direct Debits to reflect any rent account changes. Administer the rent refunds process by calculating refund due, sending out the rent refund claim information and processing the refund requests.
- Effective calculation, monitoring and management of Direct Debits payments for the tenants.
- Generate Direct Debits' (Orchard Housing System).
- Check for accuracy and identify required changes, for example linked to housing benefit claims or changes in circumstances.
- Reconcile and implement any changes.
- Undertake appropriate banking activities.
- Interrogation of the rent system to determine arrears cases for recovery action in accordance with the arrears recovery policy.
- Production of mail merge letters, reports and statistics.
- General admin duties, including and not exclusive to filing and scanning, post.
- Assist with end of year processes.
- Work with others to improve customer service.
Personal Requirements:
- Excellent numeracy and data management skills.
- Able to meet deadlines in a fast-paced, high pressure environment.
- Can support and maintain administration processes and systems.
- IT literacy including Microsoft and Google.
- Good team player who is open to change and matrix working.
Working Hours: 09:00am - 17:00pm, Monday - Friday
Pay: £17.31
Please note this role is within the scope of IR35.