I am currently recruiting for an Customer Support Administrator to join my client in Paisley, where you will work within a Housing association, on an ongoing temporary contract. This will be office based and there is parking available on-site.
You will be based in the office working Monday - Thursday 8:45am - 5pm and a Friday 8:30am - 3:30pm, working a 37.5 hour week. The hourly rate for this role will be £13.85 per hour, with the annual salary being £27,000.
You will be responsible for:
- Organising the service operatives and contractors to undertake work in new home plots
- Ensure there is an accurate log of all home investigations or notes so that all cases are kept up to date and can be actioned appropriately
- Managing the CRM's diaries, to ensure that clients complaints are being dealt with appropriately and in a timely manner
- Email inbox management regarding any home inquiries
- You will be responsible for the collation and management of information and data and the escalation of customer issues where appropriate
- Liaise with relevant departments regarding customer complaints or queries
Experience working with confidential data and having a high attention to detail is a must. Experience using Dynamic 365 is also a desirable.
You must have experience within a Facilities Management/Coordinator/ Housing background to be considered for this role.
If you are available to start immediately, please apply now or contact me for more information on
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