Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Role Summary
This is a senior sales and business development role, focused on generating and converting opportunities from new clients that have not previously, or in recent years have been revenue generating for EQ Customer Resolutions. They will be responsible for generating significant growth in revenue and EBITDA, across all the service offerings of the Customer Resolutions business.
It is crucial that the individual understands the need to execute sales completion with urgency, in line with aggressive growth targets and the overall strategy of the business. The candidate must take accountability for the revenue performance of the team and their own individual performance on an ongoing basis. They must demonstrate the ability to communicate effectively, both in written form and in conversation, with all levels of senior management: internally and externally.
They must have proven solution sales capability and a comprehensive knowledge of Enterprise IT sales.
Core Duties/Responsibilities
- Manage the sales life cycle, from lead generation to deal closure, ensuring adherence to the sales process.
- Identify, generate, and qualify high-quality leads and opportunities through targeted origination activities, for all products and services, using various channels. Maintain a high-quality pipeline.
- Develop strong relationships with key buyers and decision-makers.
- Manage and direct members of the wider Customer Resolutions team through complex sales campaigns from inception to closure, monitoring and adapting the approach to ensure successful outcomes.
- Cross-sell EQ Customer Resolutions products and services to EQ clients.
- An ability to deliver in year sales targets, but with a view on the medium and long-term sales strategy of EQ Customer Resolutions.
- Collaborate closely with appropriate internal stakeholders across compliance, legal, client management and service delivery to create and deliver opportunities.
- Create and deliver analysis and presentations to senior EQ stakeholders at pipeline review meetings.
- Design and shape proposals in collaboration with bid & sales teams and the MD.
- Develop segment (industry) expertise and network opportunities; build relationships with key advisory, potential partners and other industry bodies.
- Maintain an understanding of competitive landscape for all EQ Customer Resolutions products and services.
- Ensure that sales values align to commercial models and desired financial outcomes for the businesses
Skills, Capabilities and Attributes
The successful candidate will demonstrate the following experience, skills and behaviours:
- Proven success in selling.
- Genuine drive to deliver both as part of a team, but also against individual objectives.
- Demonstrable record of successfully hitting or exceeding sales targets in a field sales environment.
- Provide analysis of sales targets and achievements.
- Naturally, inquisitive approach, which will help gain a broad understanding of a complex business as well as its target market.
- Good understanding of EQ Customer Resolutions products & services.
- Good understanding of the remediation and complaint management marketplace.
- Ability to demonstrate and explain the product and service range to a high standard.
- Ability to present to and close deals with clients at all levels including senior executives.
- Well-developed negotiation and influencing skills.
- Demonstrable planning and organising skills, to ensure that the divisional sales function, and personal sales activity are tracking in line with plan.
- Ability to set a clear strategy for the EQ marketing team and direct the marketing strategy.
What we offer
Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks