£60K/yr to £65K/yr
London, England
Permanent, Variable

On-Wing Operations Manager

Posted by HAECO Global Engine Support.

The successful candidate will be a key member of the Global Engine Support leadership team and will be accountable for the management, leadership, compliance and productivity of the On-Wing Mechanics team. You will be responsible for managing the training, coaching and development of the team, as well as holding budgetary responsibility for cost control and budget forecasts.

Accountability / Responsibility:

  • Responsible for driving a safety culture within the On-Wing Team.
  • Adherence to HAECO and UK Health and Safety policies by the On-Wing Team.
  • Delivery of the on-wing plan to agreed timelines meeting contractual delivery KPI's.
  • Responsible for the performing investigations into occurrences, implementing corrective action/safety barriers with in the time scales defined in the occurrence.
  • Responsible for ensuring necessary risk assessments are completed and mitigations enacted where required.
  • Compliance to the HAECO procedures for working away from the approved locations.
  • To identify and develop staff in areas of training, promotion, salary reviews and general discipline.
  • Responsible to develop the on-wing budget and manage cost controls to the agreed budget.
  • Implement and deliver Lean / CI programs that deliver benefits to the team and business.

Key Duties:

Safety:

  • Conduct regular briefings at least once each mechanics shift with the production team highlighting safety to drive the HAECO Safety culture
  • Be aware of and promote the HAECOGES Safety targets and near miss reporting.
  • Investigate near miss and other reports to address concerns relating to health and safety recognising the challenging work environment of on-wing maintenance.

Technical

  • Ownership of Special Techniques such as boroblend and fan blade reprofiling.
  • Tooling is sufficient and maintained
  • Management of the vehicles fleet used for ramp maintenance including the compressor wash trailers.
  • Monitoring resource status to ensure availability and capability is matched to business requirements and escalating accordingly.
  • Ensure the business is efficient with all resources and maintaining cost control. This includes manpower availability and fatigue management.
  • Develop annual technical training plan to have sufficient approval holders to meet forecast workload, whist managing staff development and cost.
  • Represents the On-Wing Team at planning and forecasting meetings.
  • Providing suitable technical resource to represent On-Wing in technical reviews of new tasks or campaigns.

Quality

  • Quality Department for co-ordination, control and progress of inter-related work and customer's audit.
  • Management of the GES On-Wing Team on resources, systems, and procedures in order to meet with target standards of operation performance and expenditures
  • Carry out competence assessments and make recommendations to the Quality System for staff approvals
  • Carry out regular ramp patrols at LHR line and hangars to ensure safety and quality standards are being maintained.
  • Hold regular shift / team meeting to discuss current work environment, production, quality assurance and other work-related issues.
  • Carry out investigation and provide reports for occurrences, accident/incident and complains.
  • Support the Quality Department as needed to interface with regulatory authorities and local governments, including International locations, to ensure regulatory compliance of technical operations activities on a global basis

Performance Management

  • Provide training and support for staff managing direct reports for performance reviews.
  • Monitor and report use of Success Factors
  • Provide Customer's KPI report and carry out investigation and provide reports for incident and complaints.

General Management

  • To be a pro-active member of the GES UK management team.
  • Produce reports as and when requested from senior managers or Hong Kong.
  • Manage and arrange ID cards for staff at all locations that require access.
  • Identifying, forecasting, allocating different type of business resources to the projects at the right time and cost.
  • Ensure the business is efficient with all resources and maintaining cost control. This includes manpower availability and fatigue management.
  • Development of the budget and forecast for the On-Wing team based on the forecast workloads provided by the Commercial team as part of the UK budget process each year.

Job Requirements & Competencies

Leadership:

  • Vision. Able to provide a clear sense of direction and purpose to others, empowering staff and encouraging autonomous action.
  • Able to listen to different points of view and to exercise sound judgement in decision-making.
  • Personal leadership, presence and gravitas, able to inspire confidence and loyalty.

Relationship Building:

  • Able to establish positive working relationships with teams from differing ethnic and cultural backgrounds.
  • Establishes effective interpersonal relationships both internally and externally to the entity.

Strategic Thinking

  • High-level analytic, conceptual and innovative thinking skills.
  • A knowledge and understanding of the breadth and diversity of management principles.
  • A quick mind, able to grasp the complexities underlying an issue and direct effective action.
  • Able to reason objectively and critically.

Communication:

  • Articulate. Able to make an impact by communicating clearly, fluently and concisely in both written and oral medium, that is understood by both native and non-native English speakers.
  • Effective management skills.
  • Excellent business planning and budgeting skills. Uses human and financial resources efficiently and effectively.
  • Effectively manages "change", can work under pressure.

Personal Qualities

  • Ability to be think beyond the day to day and out of the box.
  • An innate ability to empower and enable others, across all members of GES

Technical Experience

  • Worked in an engine or aircraft maintenance organisation in an engineering role

Qualification & Experience

  • Minimum 10 years experience in an aircraft line maintenance of engine maintenance
  • Operational leadership or management experience in a similar environment.
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