KM4HR are recruiting a customer focussed individual to join their client in the Colchester area.
Working within the extended finance team you will be managing your own allocated accounts with a particular emphasis on order management and credit.
Similar to the roles of Key Account Manager and Credit Controller you'll provide support to business owners who require assistance in managing their accounts from signing off on sales orders, making sure payments are made in accordance with contractual terms, arranging payment plans and looking for opportunities that benefit both the company and customer.
Daily responsibilities:
- Manage account orders and deal with overdue payments and payment plans for business owners
- Assess and respond to new credit requests
- Handle customer enquiries, secure remittance details, acquire proof of delivery, and reissue invoices/credit notes as necessary
- Maintain regular customer contact and process card payments
- Post customer payments to the CRM
- Ensure customer accounts are kept up to date
- Look for opportunities and risks within your own customer accounts
Skills needed:
- Excellent communication and interpersonal skills to build relationships with both colleagues and customers
- Confident in handling phone-based interactions
- Accurate with a keen eye for detail
- Confident working with Microsoft Excel and other MS Office applications
- Strong numerical and negotiation abilities
- Sound judgment and intuitive decision-making skills
This is a high service level role where customers are consistently provided with exceptional service. This is not a sales role or a debt collecting role. If you are passionate about customer service and strive to deliver the best possible experience this is the role for you.
As an employer this company treat their staff with equal brilliance. Constantly providing events and incentives to say thank you whilst offering an amazing culture and ample opportunities for career development.
This role is offered as a hybrid contract.