Service Support Officer
Westminster
£17.87 per hour umbrella
Contract (3 months+)
The Role:
Deliver a support service in the Home Improvement Agency which is part of Public Protection and Licensing to agreed standards to maximise service quality and continuity.
Office based 5 days per week - Monday to Friday 9 - 5 with some flexibility regards start and finish time.
To be the responsible officer for managing the Handy Person Service - dealing with customer enquiries via email or phone -arranging appointments in line with our grant policy and providing signposting for enquiries that are not appropriate for our service.
To raise purchase orders and support the team with payments including liaison with suppliers.
Strong IT Skills with experience of finance.
To screen referrals from Occupational Therapists for disability grants and from residents and or other professional for discretionary grants in line with our policy.
The Candidate
- Effective communication, written and verbal, able to communicate complex information in a way that is meaningful and easy to understand.
- Self-motivated and organised, takes responsibility for own learning. Willingness to learn new information and new skills. Excellent time and work load management - using a variety of techniques and a commitment to work to process
- Experience in finance, raising purchase orders and following up with suppliers
- Flexible approach to work, willingness to take responsibility for agreed tasks in agreement with Team manager. Proactive problem solving, brings challenges to team manager for collaborative discussion, implements agreed actions and reviews effectiveness of work
- Excellent IT Skills and proficient use of databases and Microsoft Office
How to Apply:
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on; .