Our client is looking for a Junior Business Analyst to join their team in Basingstoke.
This will be a temp role with the possibility of permanency. You will be working a minimum of 2 days a week in the office. Working Monday to Friday 37.5 hours per week.
Purpose of the role:
Key Responsibilities:
- Understanding Software Details:
o Gain a deep understanding of the intricacies of our software to make informed decisions and provide expert guidance.
o Act as translator from technical discussions to the Head of Partnerships, Propositions and Product and vice versa.
o Generate new workflows with associated new products on software.
- Stakeholder Client and Customer Interaction:
o Establish and nurture strong stakeholder, client, and customer relationships by meeting, communicating, and managing expectations and project timelines.
o Work with cross-functional teams to design and implement effective solutions.
- Customer Feedback: Gather and analyse customer feedback, market research, and competitive analysis to inform product decisions and prioritise enhancements.
- Documentation:
o Collaborate with stakeholders to gather, analyze, and document business requirements and assist in testing and validating system functionality against business requirements.
- Implement "As Is To Be" process mapping to thoroughly understand the current state of a process, uncovering bottlenecks, inefficiencies, and areas ripe for improvement and a blueprint for how the process should operate optimally.
- Create technical documentation for new functionalities and workflows.
- Work with teams to inform PIDs (product development documents).
- Specifically coordinate with marketing and sales teams to drive product adoption and revenue growth via a GTM plan with PID.
- Project Coordination:
o Monitor project progress and provide regular updates to stakeholders.
o Develop process maps, patient journeys, and other documentation to support project initiatives.
- Development Pipeline: Assist in the planning, definition, and grooming of the development pipeline, both at a macro and micro level, to ensure alignment with our strategic goals.
- Quality Assurance: Maintain close alignment with the CST, ensuring that priority development aligns with quality clinical standards and customer needs.
- Product:
- Showcase new functionalities to both internal and external stakeholders through engaging and informative product demos.
- Scope and develop workflows and customer journeys via Miro.
- Set up customer measurements via Hubspot.
- Monitor product performance, gather customer feedback, and identify areas for improvement.
- Manage product lifecycle, including updates and enhancements.
Knowledge, skills and experience Essential
- Proficient at Miro, Viso, excel
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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