Monday-Friday, Norwich, Hybrid
We are looking for several Motor Claims Handlers to join our company, which is recognized by Forbes as the World's Best Employer and Best Employer for Women.
No prior experience necessary. Training is provided. An appetite to learn and transferrable skills are required.
As a trainee Motor Claims Handler, you will be responsible for proactively seeking evidence to determine who is at fault for the accident whilst managing claims to a resolution.
You will manage the claim in terms of the damage sustained to the claimant's vehicle from the accident. Focusing on reducing any hire periods by monitoring and working to tight deadlines to ensure the claimant is put back into their pre-accident position as quickly and efficiently as possible, whilst ensuring our customer does not incur any unnecessary further costs. You will also need to liaise with engineers, Brokers, Policy Holders, third party companies and/or garages over the phone and occasionally via email/ letter to review the accident circumstances and investigate who is liable for the incident.
As an experienced Motor Claims Handler, you will be responsible for investigating the claim once the hire has ended and negotiating the settlement whilst minimising the financial impact to our customers.
Responsibilities include:
- Understanding of credit hire laws and rules.
- Handle inbound and outbound calls.
- Request evidence and investigate the circumstances surrounding the accident to determine liability and confirm indemnity.
- Request relevant documentation to enable an efficient settlement strategy and investigate claimed periods and rates to ensure they are reasonable and not exaggerated.
- Nominate or instruct solicitors when required.
- Identify any possible fraud concerns.
- Correspond with all relevant parties via telephone, email, or letter whilst ensuring to deliver professional standards of customer service to internal and external customers.
- Manage own case load efficiently to achieve monthly targets individually and as part of a team, whilst also maintaining a high standard of quality to meet both internal and external audit requirements.
- Manage the repairs or total loss of the claimant's damaged vehicle, liaising with companies, engineers and/or garages and proactively challenge where timescales are not being met accordingly.