About The Role
Essential Roles & Responsibilities
- Leading role in growing our Sales Academy Programme, working with your team and wider business stakeholders to develop our sales staff, meeting the needs of the business and senior stakeholders.
- Apply a clear understanding of the skills, knowledge and abilities required to support the organisation's vision and long-term goals by researching and authoring a programme of foundational learning accessible to all employees across the organisation.
- In conjunction with your capability colleagues, source, design and deliver fit-for-purpose training programmes to meet current and future needs of the organisation.
- Work with the Head of Learning, Development & Capability to promote a continuous development and self-study culture within Claranet that, in turn, contributes to our reward & recognition program.
- Hold Quarterly Capability Reviews (QCRs) with HR Business Partners and department stakeholders to review objectives and training engagement.
- Contribute to the annual forecasting and budgeting of training requirements by liaising with the Head of Learning, Development & Capability, department heads and Finance teams, ensuring it is aligned to the overall Learning & Development budget.
- Promote a consistent message across training, learning and development workstreams, including onboarding & induction, probation, development objectives, appraisals and performance management programs.
- Work with HR on all training and development initiatives across the business, such as: succession planning, coaching and mentoring programmes.
Change Management
- Work closely with key stakeholders across the business to implement new Learning & Development workflows, whilst retiring legacy tooling and processes.
Service Tooling
- Research & drive the adoption of innovative methods of development and content delivery, i.e. e-learning platforms.
- Contribute to annual appraisals of external training partners and report appropriate recommendations using engagement metrics.
People & Wellbeing
- Design, implement and lead a new Leadership Development Programme. This involves identifying the skills and competencies required for effective leadership within the organisation and developing a tailored program to enhance those skills.
- Develop and deliver a programme that includes training, education, and awareness-building initiatives aimed at promoting a more diverse, equitable, and inclusive workplace.
- Working with the wider HR team, provide support and input to ensure that the employee benefit offering maintains an innovative and strong focus on wellbeing.
- Work with members of the HR, L&D and Talent teams to author a compelling induction and on-boarding programme, taking input from members of the SLT and SMT communities.
About You
Position specifications
Behavioural competencies
- Ability to create engaging training material through e-learning platforms and can adopt new tools and techniques to communicate with an audience.
- A practical and common-sense approach to HR matters.
- Willingness to travel to other sites in the business to engage with teams and grow your professional network.
- A keen interest in helping others advance their careers through new innovative programs of learning & development.
- Proactive and organised approach to managing consecutive workloads and the ability to prioritise deadlines.
- Experience in delivering company-wide projects with a proactive and organised approach.
- Manages conflict and challenges in an open and constructive manner.
- You are self-motivated with a resourceful approach to problem solving and a willingness to learn.
- Excellent interpersonal skills to help shape a new team dynamic.
- Must be able to adapt to diverse workloads and maintain an attention to detail in a fast-moving environment.
Critical competencies
- You will be a lead contributor, internally and externally recognised as an expert in your area.
- Strong skills in collaborative working across the Microsoft 365 software suite.
- Awareness of Agile and Waterfall project management methodologies and the ability to apply the best approach.
- Confident & professional in verbal and written communication.
Favourable Skills
- Have an interest in Data or Microsoft Power Platform and are keen to expand your understanding.
- Understand the concepts of Cloud Computing and the benefits it affords.