End User Support Analyst - BAU - Cardiff (Onsite Fulltime)
Inside IR35 - £300 Agreed assignment rate may be subject to change depending on applicable legislation or solution through which services are performed.
Shifts will be 8AM-4PM or 10AM-6PM.
Onsite 5 days per week due to the nature of the contract.
Key Skills & Responsibilities.
- Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment
- Good experience surrounding MS Office 365, Azure, Windows, Active Directory, MS Exchange Server
- Proficient with HP, Lenovo, and Apple end user devices (laptops, iPhones, iPads), as well as office telephony and WiFi.
- Skilled in configuring Firmware/BIOS to meet standards.
- Experienced in installing, updating, and troubleshooting all supported versions of Microsoft Windows OS.
- Competent in deployment, updating, and remediation of Microsoft Office suites.
- Enterprise-level Mobile Device Management using MobileIron: device enrollment,
- Familiar with enterprise endpoint management tools such as Microsoft SCCM, McAfee PGP, and BitLocker for updates and software installs.
- Knowledgeable in device pre-boot configuration, imaging, and deployment processes via Microsoft SCCM and MDT.
- Comfortable maintaining logs of queries and resolutions.
- Excellent communication skills - verbal, written and presentation
- Proven ability to engage directly with users of all technical skill levels across the business, providing clear and effective support
Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Crimson for review
Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.