Job Title: Solutions Billing Executive
Location: Chippenham
About Us: My client is a leading provider of IT solutions and services. We pride ourselves on delivering exceptional customer service and innovative solutions to our clients.
Position Overview: As a Solutions Billing Executive, you will play a crucial role in supporting the monthly invoice runs for annuity services. You'll collaborate closely with the Business Solutions and Services Team, Finance, and Sales to ensure accurate billing, efficient processes, and excellent customer service.
Responsibilities:
- Process and invoice annuity platforms.
- Achieve Key Performance Indicators (KPIs) related to billing.
- Handle bespoke invoicing requirements for specific customers.
- Respond to customer queries regarding invoicing and reports.
- Work closely with the IT supply chain for recurring billing oversight.
- Address billing disputes with suppliers.
- Maintain proficiency on tools and applications for invoicing.
- Maintain a basic understanding of IT concepts.
- Review current billing processes and identify efficiencies.
- Assist with reporting on Solution and Service orders to prevent backlogs.
- Foster strong collaboration between Finance and Business Solutions & Services.
Job Requirements:
- Strong organizational and administrative skills with problem-solving abilities.
- Adaptability to new situations and successful relationship-building with colleagues, customers, and vendors.
- Ambitious self-starter with a hunger for learning and knowledge.
- Ability to work independently and collaboratively, demonstrating proactivity, enthusiasm, persistence, conscientiousness, confidence, and teamwork.
- Good knowledge of Microsoft Excel and numerical analysis.
What We Offer:
- Hybrid working arrangement (3 days in-office, 2 days remote).
- Starting salary of £25k - £28k.
- Convenient location near the M4 with modern facilities and ample parking.
- Vibrant company culture with social events, supportive colleagues, and a fun, hardworking environment.
- Perks including incentives (holidays, vouchers, lunches, spot prizes).
- State-of-the-art technology for both office and remote work (laptops, screens, latest iPhone, etc.).
- Subsidized healthcare and medical benefits.
- Annual leave of 25-30* days plus bank holidays (*increases with tenure).
- Progression plan with training and mentorship opportunities.
Reports to: Business Solutions Support Executive