About CEF:
CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe.
We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this.
Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace.
To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in...
Life as a Customer Insights Analyst at CEF:
As a Customer Insights Analyst at City IT you will interpret and analyse data to tell meaningful stories and deliver actionable insights to stakeholders in the business on customer behaviour. You'll be used to working with large data sets and languages like SQL, Python or R. You'll be working closely with the business to work out where the biggest value-creating opportunities lie and delivering actionable insights to the business.
You'll be part of our BI and Analytics Domain that work collaboratively across the UK and USA to use our data to add value and drive better business performance. This is a role where you will be able to make an impact quickly.
Your Objectives:
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Interpret and analyse our customer data - we have over 100,000 customers so you'll be used to working with large data sets in a data-driven environment
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Developing and implementing data analysis, data collection systems and other strategies that optimise statistical efficiency and quality
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Form A/B testing stories and develop customer segmentation models to help predict customer behaviour
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Analysing marketing and customer engagement campaigns to recommend improvements or new campaigns
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Perform detailed analysis to define and evaluate requirements and turn ambiguous data/reporting requirements into concrete improvement activities
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Working closely with the BI Development team, be involved in the design of our Power BI reporting for regular reports to the business using CRM metrics
Key Skills and Experience:
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Experience analysing data using SQL, Python or R.
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Passionate about all things customer - this is a role where you will be able to truly see the value that you add to the business!
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Data visualization skills are also desirable in Power BI (Beneficial)
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Good understanding of report writing and technical requirements analysis.
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Understanding and / or experience of customer insight. The capability of taking business information and gaining insight through analytical techniques, then delivering that insight to the business.
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Able to grow and maintain strong business relationships with senior stakeholders and executives.
Interview Process:
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Screening Call with Talent Acquisition
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Microsoft Teams call with our Global Head of BI and Analytics and our BI Lead (60 mins)
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Microsoft Teams call with our Head of Digital and Marketing (60 mins)
Package
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Competitive basic salary
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Annual IT Bonus scheme
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Our teams predominantly work remotely but we have an award-winning IT Headquarters based in Durham where you'll always receive a warm welcome!
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Pension: 5% employee / 3% employer (Total 8%)
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Champion Health - a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life
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Free use of the state-of-the-art private gym at our IT Headquarters
Location
Our IT Team like to get together in the Durham office on occasion. This is optional and the role is predominantly home based however there may be some ad/hoc required travel to the Durham or Kenilworth office for team meetings and other events.