Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in North London
What the job will be doing
- Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service. This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately.
- You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes andget on with their lives.
- Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids.
- Identify support needs and effective partners to support tenants as the start oftheir tenancy.
- Manage landlord repair requests through Workwise ensuring work is completed to the residents' satisfaction.
- Income Collection and debt management
- Rent and Service Charge Setting
- Inspect the condition of each estate you manage every month and take necessary action to keep your estates and blocks clean and tidy as well as reporting any hazards or risks
What you will need
- Commit to providing the best service to customers, set realistic expectations, keep your promises, and act with integrity and empathy always.
- Be accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions.
- Excellent Customer Service skills
How to Apply
If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners.
If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.
Marks Consulting Partners specialise in contract and permanent recruitment of technical property staff for the public sector including housing associations, local authorities, and related private sector companies. We do not advertise all of our vacancies so please give us a call and register with us to be notified of all suitable roles.